Dnata launches a new resource management system in Dubai to help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).
The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance, dnata says.
The new platform will also allow dnata to apply further innovative technologies in its operations, including artificial intelligence-driven solutions and autonomous vehicles, in the next years.
The new system will be gradually implemented across dnata’s ground handling and cargo operations from June 2019. The technology will be provided by INFORM, a leading supplier of resource management systems to ground operations in the world.
Steve Allen, divisional senior VP, UAE Airport Operations, dnata, says: “Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai. Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.”
“The new system will improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers.”
Thomas Schmidt, director, Airport Systems, INFORM, says: “For over 20 years, we have worked closely with dnata and supported the successful growth of its ground operations at Dubai International Airport. We are proud of this long-term relationship. With this project we will provide dnata with the latest technology and an expert, Dubai-based team.“
Dnata’s most recent initiatives in Dubai include the opening of new, state-of-the-art facilities (customer service centre and cargo integrated control centre, cargo warehouse), the recycling programme of its ground services equipment (GSE), the conversion of its diesel-powered forklifts to electric ones as well as the introduction of a cloud-based software platform that enables freight forwarders, agents and airlines to plan all land transport processes more efficiently.
Dnata provides air services to a total of over 120 airlines operating from the UAE, assisting over 240,000 passengers, moving 2,000 tonnes of cargo and preparing more than 10,000 inflight meals in Dubai hub.