MAB Kargo, the cargo division of Malaysia Airlines is the newest member of Cargo iQ, as the Geneva-based industry body continues its drive to improve quality standards across the sector.
By becoming a Cargo iQ member, MAB Kargo joins an international network of more than 80 airlines, forwarders, ground handlers, and IT companies.
“MAB Kargo joined Cargo iQ to improve tracking visibility from the point of booking to delivery for airlines and forwarders, to adhere to international quality standards, and to gain customer confidence in Malaysia Airlines as a preferred airline,” said Jagedeswaran Nadrajah, head of Cargo Operations Transformation at MAB Kargo.
“Membership allows us to access operational gap analysis via Cargo iQ data, enables us to improve our customer services index, and adds value to our product offerings,” Nadrajah says.
“It also enables reporting on end-to-end performance and in-depth analysis of customer requirements, which aligns with our focus on quality as we translate our vision to be a world-class cargo airline into a reality,” he adds.
According to Ariaen Zimmerman, executive director at Cargo iQ, the organisation is committed to improving and implementing quality standards in air cargo, through collaboration with its members around the world.
“Growing our international membership portfolio is an ongoing process, and welcoming new members like MAB Kargo is an exciting development for us as we continue to raise our profile in all regions to expand our global air cargo network,” Zimmerman says.
Cargo iQ has expanded its presence in Asia in recent months after announcing Japanese carrier ANA Cargo as a new member in October 2018.
In March of this year, the Cargo iQ team will be in Singapore for the Group’s Annual General Meeting and to conduct Cargo iQ Introductory Training.