IAG Cargo announces the expansion of its highest priority product with the introduction of a dedicated 24-hour Critical Service Team, operating seven days a week, 365 days a year to support customers with urgent shipments.
The decision comes after what the carriers notes is a noticeable increase in demand for Critical shipments from customers, over holiday periods. Critical Service Centre teams will be operating all hours this Bank Holiday weekend to support any last-minute bookings ahead of Easter, it adds.
Based at IAG Cargo’s London Heathrow (LHR) hub, the 24-hour team will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking.
Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits, the carrier says.
Daniel Johnson, head of Product, IAG Cargo, says: “The expansion of our Critical service offering reflects our commitment to our customers to support the end-to-end journey for high priority shipments, 24 hours a day and 7 days a week.
“Following a 10 per cent increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”
Customers shipped over 5,000 consignments with IAG Cargo’s Critical Service Team in 2018 and this extended offering ensures IAG Cargo customers can book last-minute Critical shipments in time for the holiday, regardless of time zone or location.