FedEx Corp has apologised to Huawei Technologies for the ‘re-routing’ of packages sent by the Chinese telecommunications equipment maker to its offices in Asia and instead shipping these to the express giant’s main US hub in Memphis.
The move brought a sharp rebuke from Huawei, already besieged over US accusations of spying for the Chinese government and of breaking international sanctions, who says the move “undermines” the Chinese company’s confidence in FedEx.
“The recent experiences where important commercial documents sent via FedEx were not delivered to their destination, and instead were either diverted to, or were requested to be diverted to, FedEx in the United States, undermines our confidence,” Joe Kelly, a spokesman for Huawei, told Reuters.
“We will now have to review our logistics and document delivery support requirements as a direct result of these incidents,” the spokesman says.
In a statement posted on Chinese social media site, Sina Weibo, FedEx says it apologises for the “mistransportation” of a small number of Huawei shipments, adding: “We value all our customers who hand more than 15 million packages per day to us for delivery.”
“The shipment is being returned to the shipper,” FedEx said in its Sina Weibo post. “This event does not represent the high quality delivery services that our customers expect from our more than 450,000 employees worldwide who are committed to provide every day.”
FedEx goes on to highlight “there are no external parties” involved in the erroneous shipment of those packages to the US.