Cargolux Airlines launches a new online booking tool aimed at enabling customers to “smoothen the booking process” and further enhance the customer experience. The solution allows for what the carrier says is, effortless connectivity through a seamless platform “you book it, we fly it”, echoing the company’s motto.
Cargolux says the new digital tool offers users a faster, frictionless, and more personalised buying experience, making it easier to do business how and when the customers wishes. Cargolux’s digital selling transformation is powered by PRO’s solutions to streamline and accelerate the customer quoting and booking process.
The launch of this platform is a leap forward for the company that has embarked on a journey of profound transformation and digitalisation.
Domenico Ceci, executive VP Sales & Marketing explains: “Our mission is to deliver superior digital sales experience for customers with AI-powered price optimisation, quoting, and revenue management solutions. This new tool considers all the customer requirements in a single location to guarantee the right offer is made to every customer, every time.”
The carrier notes that customer service has always been central to the Cargolux philosophy and this initiative is an additional step towards seamless and transparent service.
As a pioneer on numerous fronts in the industry, the airline continues to optimise its resources and ensure it is at the forefront of innovation to meet evolving customer requirements, it says. The launch of this platform fully supports Cargolux’s digital transformation, a journey that will help the company to connect even more efficiently with its clients.