Globe Air Cargo UK (GAC UK) launches a new service, PetCare by ECS Group, which transports pets by air to and from the UK. GAC UK manages the whole transportation chain from arrival at the airport to collection at the reception centres.
“PetCare by ECS Group means that we look after the pet as though it were part of our family too – with care,” says Michelle House, managing director at Globe Air Cargo (GAC) UK. “We bring the reassurance of knowing that the pets will travel safely on board”.
GAC UK allows pets to travel on the same flight – aircraft limitations & route permitting – as their owners, in a heat-controlled environment. In addition, they advise customers of the documentation required for the country they are traveling to as per IATA Live Animal Regulations.
GAC UK says it helps passengers move their beloved pets both in and out of the UK, but the GSSA also brings the pets of members of the UK armed forces back home when they are redeployed. Alongside this, GAC brings in cats and dogs that are being adopted from charities (for the most part) from Cyprus, on a daily basis.
“With this product, it feels like we are really doing something positive,” says House.
“As the GSA for the airlines we represent – Gulf Air, Aero Mexico, TUI, Air Transat, Royal Brunei and Vietnam Airlines – we have preferential access to capacity, and we have a closer relationship with the airlines and the appointed handling agents,” adds House.
“The ECS Group in-house tracking system, PATHFINDER, shows us live flight departure times and we can also check where the pet is in real time. It also means that when an airline changes the aircraft (to one without hold heat), we can move the booking to an aircraft that does,” she says.
To put this service in place, GAC UK called on the services of an expert with 11 years’ experience managing the export & import of live animals. This industry veteran helped set up the GSSA’s own in-house operations department in order to train their staff and ensure that their team complies with all IATA rules and regulations for the carriage of live animals by air.