Turkish Cargo is certified under the Customer Satisfaction Management Certificate (ISO 10002).
Under the Feedback Management Policy developed across Turkish Cargo, various improvements have been performed on the reporting methods, related processes and the feedback management system titled as 3CS, and all employees have been assigned with training in the respective issues, the carrier says.
The cargo carrier placed the customer satisfaction-focused, feedback boxes titled, Sizi Dinliyoruz (We Care About Your Feedback), at the cargo terminals at Istanbul and Ataturk airports. The objective was to ensure a transparent, competent, accessible, objective, fast, answerable and continuously-improvable process management, it says.
Providing service with a focus on customer satisfaction, the global air cargo brand Turkish Cargo aims to be among the top five global air cargo brands by 2023.