Japan Airlines taps CHAMP for new domestic cargo service

JAL
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Japan Airlines (JAL) implements CHAMP’s API Gateway solution to power a new domestic air cargo service in Japan.

The solution enables the carrier to compete with other modes of transport, seamlessly integrating air and land options, and provides a unique end-to-end experience for JAL’s customers, according to CHAMP. The airline is also able to offer capacity to its business partners by allowing them to match shipment requests from shippers with available JAL flights.

The solution enables JAL to use a suite of APIs that connect its new domestic service to Cargospot, the airline’s cargo management system, developed and operated by CHAMP. The API integration allows for an instant end-to-end quotation for customers by matching and combining various air-to-air and land transportation options. The APIs also allow partners to offer multiple services including checking for flight availability and managing bookings, thereby significantly raising JAL’s third-party distribution capability.

The API Gateway solution was implemented remotely by CHAMP in just under eight weeks – from concept to go live on 1 December 2020.

“CHAMP has delivered truly innovative solution,” says Yasunari Taniguchi, vice president, Administration, Cargo & Mail at Japan Airlines Cargo. “Instead of arranging land and air transportation separately, and manually comparing the different options, the power of CHAMP’s APIs now allows us to connect and provide an easier and seamless end-to-end proposition to our valued customers. We are delighted with the smooth roll-out and business transformation, and with the excellent cooperation of CHAMP’s delivery team.”

“We are pleased to support JAL in this exciting project, allowing the airline’s customers to book across an end-to-end transportation chain,” says Lee Booth, VP Global Products at CHAMP Cargosystems. “Our APIs are helping JAL to accelerate digitalization and create new business streams through these latest technologies.”

2020 also saw the launch of JAL’s new CHAMP–designed digital cargo business platform – the first of its kind in Japan, and now available to all of the airline’s customers, across all of the country’s airports. The platform completely digitalises JAL’s domestic cargo processes from customer on-boarding to invoicing, providing customers with full visibility and self-service at each touchpoint. On the ground, the digital processes are further enhanced through CHAMP’s advanced mobile app, fully integrated with CHAMP’s Cargospot suite of solutions.

 

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