CEVA Logistics – part of the CMA CGM ocean shipping group which now includes an air cargo carrier – unveils two key service offerings including guaranteed capacity access and a time-critical product.
Its new SKYCAPACTY programme, offers guaranteed access to global air cargo capacity for customers in a market that continues to experience high degrees of volatility. In addition, the company has invested in a dedicated global team to offer its new premium Time Critical Solution, delivering custom, guaranteed transport for time-critical, no-failure shipments.
In setting up SKYCAPACITY, CEVA has purchased recurring capacity on key routes to create a global network of available capacity. Current and new customers are able to benefit from CEVA’s owned, controlled capacity of dozens of flights every week, offering consistent pricing and guaranteed capacity despite market peaks and lows, it says.
The network is also available as a spot cargo solution for customers, and weekly spot rates will be available on the CEVA Logistics website and via a weekly bulletin.
The CEVA SKYCAPACITY network currently offers a variety of destinations to and from North and South America, Europe and Asia Pacific. The network spans multiple carriers and includes freighter, pax-freighter and passenger capacity — all available with leading management, tracking and customs services.
The logistics provider says its new Time Critical Solution is ideal for clients in healthcare, automotive, aerospace or manufacturing environments, where specific parts or products are needed in emergency or short-timeframe situations.
CEVA says the new solution offers the reliability and security needed for emergency and rush shipments with priority placements given to ensure a 100 per cent on-time shipment with the fastest routing possible. The service also includes full insurance and customs clearance, ensuring the quickest possible transit times.
To offer the worldwide service, CEVA hired a dedicated team of experienced industry veterans to offer 24/7, follow-the-sun global support, ensuring flawless implementation of the customised solutions.
The one-stop-shop Time Critical Solution team will make contact regarding any request within 15 minutes, following quickly with the quoted solution, CEVA says. In addition, the dedicated team delivers constant monitoring and attention to every shipment. CEVA is so confident in its ability to execute its no-failure solution that if the shipment misses the deadline, the shipment cost is refunded to the customer.
Says Peter Penseel, chief operating officer, air freight, CEVA Logistics: “CEVA Logistics is taking the necessary steps to deliver responsive logistics to our air cargo customers through these two new offerings. Our new owned, controlled capacity network provides peace of mind in the midst of a supply chain experiencing significant volatility.
“We have already signed long-term contracts by customers looking for stability, reliability and consistent pricing, and we believe that this programme will continue to be a key differentiator in 2021 and 2022. For our new time-critical solution, CEVA is investing in an experienced team to deliver round-the-clock solutions for our customers’ time-critical shipments where failure is not an option.”