Hactl back to normal ops after single COVID-19 case

Hong Kong Air Cargo Terminals
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Hactl has returned to full staffing and normal operations, following the reporting on Oct. 7 of a single case of COVID-19 in the company’s ramp handling team. This led to the quarantining of his close work contacts by Hong Kong’s Centre for Health Protection.

All quarantined staff subsequently tested negative, have now been released from the quarantine centre and have returned home.

The manpower shortage resulting from the quarantine affected around 20 per cent of flights, but the situation was progressively brought under control through increased overtime, re-scheduling of some flights, re-deployment of other ramp-trained Hactl staff and subcontracting of some duties to other operators.

This return to normal operations occurred despite the additional impact on all airport operations of two typhoons on Oct. 9 and 13, the cargo handler said.

Less than 5.0 per cent of Hactl’s workforce were affected, and over 80 per cent of flights were handled within normal timeframes. Hactl said there is no truth in some reports of two-three day delays.

Staff safety and business continuity remain Hactl’s top priorities, the company said. It has introduced a number of additional measures to further increase its resilience to COVID-19, including:

  • installation of 120 sanitisation devices with more on order
  • provision of two robots for disinfection of common areas
  • display of posters and signage throughout staff facilities and common areas of SuperTerminal 1 to remind staff and terminal users to maintain anti-COVID precautions
  • deployment of additional cleaning staff
  • more frequent cleansing and sanitisation of staff rest rooms and common areas
  • provision of additional PPE to staff members handling inbound cargoes from high-risk areas

Hactl offered an apology to those who had been inconvenienced by this situation, which it notes was “beyond its control”. Additionally, it thanked its customers for their “patience, understanding and cooperation, and its staff for their customary hard work and dedication which have successfully mitigated the impact on its service levels.”

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